Sobre o Pratap Experiência Energy & Natural Resources Utilities & Renewables Performance Improvement Supply Chain For decades, utilities have underinvested in modernizing the electric grid, but that trend is changing. Pratap Mukharji describes how starting with the consumer and prioritizing failure points can help utilities successfully take steps toward modernization. Recent Insights “What Delights and Disappoints Electricity Customers ,” Snap Chart, julho 31, 2019 “Powering Up the Customer Experience in Utilities,” Brief, junho 21, 2019 “Pratap Mukharji: Grid Modernization,” Video, novembro 19, 2018 “Grid Modernization: Invest Where It Matters Most,” Brief, setembro 26, 2018 “How Utilities Can Save Their Customers $15 Billion,” Forbes.com, novembro 28, 2017, Article