Jeff Melton

Recent Insights

• “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, julho 23, 2020
• “AI Is Making Better Customer/Agent Matches,” Video, setembro 04, 2019
• “AI Is Lifting Service-Center Performance,” Brief, fevereiro 04, 2019
• “Jeff Melton: Service Design and Operations,” Video, dezembro 21, 2018
• “Firing Up the Customer Experience Factory,” Brief, junho 13, 2018