Sobre o Gwendolyn Experiência Retail Net Promoter System® Sales and Marketing Gwendolyn Lim describes three strategies for incumbent banks to defend against new players such as technology firms and challenger banks. Recent Insights “Southeast Asia’s Digital Consumers: A New Stage of Evolution,” Brief, setembro 06, 2022 “Report: Southeast Asia leads in adoption of new technologies; expected to maintain projected growth in face of global headwinds,” Press release, setembro 06, 2022 “Bain & Company Partner Gwendolyn Lim on Retail Outlook,” Bloomberg Daybreak Asia, novembro 29, 2021, Bloomberg Daybreak Asia “Digital Consumers of Tomorrow, Here Today,” Report, agosto 06, 2020 “How Covid-19 Is Changing Southeast Asia’s Consumers,” Report, junho 26, 2020