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The Return of Churn in Telecom

Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic.

By Alexandre Mercier, Cory Needle, and Alex M. Dahlke

Infographic

The Return of Churn in Telecom
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Authors
  • Former Practice Director, New York
  • Headshot of Cory Needle
    Alumni, London
  • Former Expert Partner, Frankfurt
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