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A Smarter Way to Match Customers and Agents

Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think.

Infographic

A Smarter Way to Match Customers and Agents
A Smarter Way to Match Customers and Agents
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Related Brief

AI Is Lifting Service-Center Performance

Predictive routing matches customers and agents better, and at lower cost.

First published in maio 2019
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How We've Helped Clients

Aggressively growing an IT service provider with a high-performance culture

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Turning bottlenecks into growth opportunities

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Don't give customers options they don't want

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