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Infographic

A Customer Experience Leader’s Checklist for Responding to Covid-19

The coronavirus pandemic is reshaping how customers and businesses interact, especially on digital platforms. This checklist can help CX leaders map a path forward.

By Gerard du Toit and Frédéric Debruyne

Infographic

A Customer Experience Leader’s Checklist for Responding to Covid-19
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Coronavirus

The global Covid-19 pandemic has extracted a terrible human toll and spurred sweeping changes in the world economy. Across industries, executives have begun reassessing their strategies and repositioning their companies to thrive now and in the world beyond coronavirus.
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    Partner, Boston
  • Partner, Brussels
First published in março 2020
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