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How to Build Better Customer Episodes

Companies can successfully manage these important interactions with four easy steps.

Infographic

How to Build Better Customer Episodes
How to Build Better Customer Episodes
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Running the Business through Your Customer's Eyes

To create a truly excellent customer experience, more companies are turning to a new key unit of management: the episode.
First published in maio 2017
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How We've Helped Clients

A Digital-First Bank Finds a Customer-Driven Path to Profitability

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An Automaker Reinvents Customer Experience with a Focus on Key Episodes

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A Telco’s CX Transformation Powered by Tech and Data

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