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Can Banks in the UAE Deliver the Value Consumers Crave?

There is a huge opportunity to engage customers digitally.

By Julien Faye, Bianca Leodari, and Gerard du Toit

janeiro 24, 2019

Banks in the United Arab Emirates have a huge opportunity to develop ways to engage their retail customers on a digital basis. While nearly 70% of UAE customers interact with their banks digitally, that group is much higher in other countries, according to Bain & Company’s survey of 152,000 bank consumers in 29 countries, including more than 1,600 customers in the UAE.

Authors

Julien Faye

Partner, Middle East
Bianca Leodari

Vice President, Dubai
Gerard du Toit

Partner, Boston

First published in janeiro 2019

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