Case study
When credit issues constrained growth for a commercial bank client, Bain applied Lean Six Sigma principles to improve the credit process. The resulting rule-based credit policies and faster approval process helped the client delegate more responsibility to front-line employees, reduce processing time and increase accuracy.
As the residential property market slowed, local banks shifted their focus to commercial banking. However, credit issues were a major constraint to growth of the business.
Commercial Bank Co.* engaged Bain to help develop a growth strategy to increase the speed, accuracy and efficiency of credit processes and decision making.
Bain applied Lean Six Sigma principles to improve the performance and efficiency of credit process.
Bain recommended rule-based credit policies with faster approval process to enable growth, reduce processing time and increase accuracy.
Commercial Bank Co. implemented Bain's recommendations, along with metrics to track improvements and change management processes to ensure success.
* We take our clients' confidentiality seriously. While we've changed their names, the results are real.
