Profilo di Sharona Competenze Servizi Finanziari Advanced Analytics Customer Experience Net Promoter System® Sales and Marketing Customer Experience Analytics Recent Insights “Using AI to Build Stronger Connections with Customers,” HBR.org, agosto 2023, Article “A Reboot for the Tied-Agency Insurance Channel ,” Brief, dicembre 2022 “How Can Financial Services Marketers Keep Up with Their Customers?,” Brief, luglio 2020 “Reduce Your Marketing Budget Safely, Not Just Quickly,” Brief, aprile 2020 “CMO Dilemma: How to Talk to Your CFO as Cost Cuts Loom,” Brief, marzo 2020