Jeff Melton
Former Partner,
Profilo di Jeff
Competenze
Recent Insights
- “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, luglio 2020
- “AI Is Making Better Customer/Agent Matches,” Video, settembre 2019
- “AI Is Lifting Service-Center Performance,” Brief, febbraio 2019
- “Jeff Melton: Service Design and Operations,” Video, dicembre 2018
- “Firing Up the Customer Experience Factory,” Brief, giugno 2018