Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

Di Gerard du Toit, Nikola Glusac, e Katrina Cuthell

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
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This new book by Fred Reichheld, Darci Darnell, and Maureen Burns demonstrates that great leaders embrace a higher purpose to win, and Net Promoter® shines as their guiding star.

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Sostenibilità e Corporate Responsibility Redesigning a Bank’s Climate Strategy for Growth

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Blockchain-enabled Payment Flows: A Payments Company Reviews its Strategy

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A Digital-First Bank Finds a Customer-Driven Path to Profitability

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