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While the Net Promoter Score produces a clear measure of an organization's performance through its customers' eyes, the Net Promoter System goes much further. Building on the score, it provides a reliable way to focus an entire organization on earning its customers' business every day.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.