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Servizi Finanziari
Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

Infographicdic 14, 2021
Servizi Finanziari
Reimagining the Digital Bank Branch of the Future: Let’s Get Practical

More digital, more coaching, better teaming and new networks can lower costs and improve the overall experience.

Briefgen 10, 2019
Servizi Finanziari
Life in the 2025 Bank Branch

AI-assisted support and specialists’ advice converge in the branch of the future.

Infographicgen 10, 2019
Servizi Finanziari
Gwendolyn Lim: Loyalty in Banking

Incumbent banks can refocus on customer loyalty to stem the threat posed by new challengers.

Videodic 19, 2018
Servizi Finanziari
In Search of Customers Who Love Their Bank

With banks facing increased competition from tech firms, our latest Customer Loyalty in Retail Banking Report examines how the banks can focus on what customers value most.

Reportnov 14, 2018
Banking
Can Amazon Take Customer Loyalty to the Bank?

Amazon is crushing traditional banks on loyalty scores. The challenge for banks: become more simple and digital.

Briefset 18, 2018
Banking
Are Investors Mispricing US Bank Risks?

The equity market is not making much distinction between weaker and healthier banks.

Briefmar 21, 2018
Banking
Small Business Ecosystems: Banks' Next Challenge

There's a big world beyond core banking services. But do banks have the credibility and the right partners?

Briefmar 19, 2018
Servizi Finanziari
Gerard du Toit: Banking's Amazon Moment

Amazon has several advantages over other tech companies that may look to get into banking services.

Videomar 5, 2018
Retail
"Alexa, Move My Bank Account to Amazon"

Amazon may be moving further into the banking sector. How can traditional banks respond?

Infographicmar 5, 2018
Retail
Monisha De La Rocha: How Retailers Can Respond to Amazon's Banking Incursion

Retailers need to think about partnering with banks and technology firms to continue to innovate and thrive.

Videomar 5, 2018
Retail
Banking's Amazon Moment

Alexa, move my bank account to Amazon.

Briefmar 5, 2018
Banking
Coping with the Challenge of Open Banking

Major UK banks enter 2018 facing new regulations that make it easier for smaller rivals to lure away customers. Here’s how the big banks can fight back.

Brieffeb 7, 2018
Servizi Finanziari
Maureen Burns: How Big Tech Could Upend Banking

More big technology companies are offering financial products, creating a challenge for retail banks.

Videonov 20, 2017
Banking
Evolving the Customer Experience in Banking

Should banks worry about Amazon's quiet moves into financial products, including Amazon Cash?

Reportnov 20, 2017
Servizi Finanziari
Banking Strategy for the Long Game

Heed the macro trends that are reshaping the industry.

Briefset 17, 2017
Servizi Finanziari
Battle of the Banks: The Fight for Profitable Business Models in Europe

Why European banks are still failing and what it takes to win.

Briefset 4, 2017
Servizi Finanziari
New Bank Strategies Require New Operating Models

It’s high time to shake up creaky structures and ways of working.

Briefmag 15, 2017
Servizi Finanziari
Blockchain in Financial Markets: How to Gain an Edge

By taking a systematic approach, companies can manage through the uncertainty surrounding distributed ledger technology—and achieve a strategic advantage.

Brieffeb 9, 2017
Servizi Finanziari
Bank Contact Centers: Dial 'T' for Transformation

These phone-centric operations, reimagined and reenergized, can hold the key to retail banking’s digital future.

Briefgen 18, 2017
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