Sobre Pratap Experiencia Energy & Natural Resources Utilities & Renewables Performance Improvement Supply Chain For decades, utilities have underinvested in modernizing the electric grid, but that trend is changing. Pratap Mukharji describes how starting with the consumer and prioritizing failure points can help utilities successfully take steps toward modernization. Recent Insights “What Delights and Disappoints Electricity Customers ,” Snap Chart, julio 31, 2019 “Powering Up the Customer Experience in Utilities,” Brief, junio 21, 2019 “Pratap Mukharji: Grid Modernization,” Video, noviembre 19, 2018 “Grid Modernization: Invest Where It Matters Most,” Brief, septiembre 26, 2018 “How Utilities Can Save Their Customers $15 Billion,” Forbes.com, noviembre 28, 2017, Article