Sobre Jeff Experiencia Technology Telecommunications Accelerated Performance Transformation Net Promoter System® Operations Performance Improvement Sales and Marketing Service Operations Behavior Change Capability Sourcing Recent Insights “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, julio 23, 2020 “AI Is Making Better Customer/Agent Matches,” Video, septiembre 04, 2019 “AI Is Lifting Service-Center Performance,” Brief, febrero 04, 2019 “Jeff Melton: Service Design and Operations,” Video, diciembre 21, 2018 “Firing Up the Customer Experience Factory,” Brief, junio 13, 2018