We have limited Spanish content available. View Spanish content.

Snap Chart

Companies That Earn Customers’ Loyalty Outperform With Investors

Net Promoter Score℠ leaders in the US excel in shareholder return as well as revenue and operating income growth.

By Joanna Zhou, Richard Hatherall, Phil Sager, Daniel Möllerhenn, and Anna Krementz

Snap Chart

Companies That Earn Customers’ Loyalty Outperform With Investors
en
Authors
  • Practice Director, Dallas
  • Partner, Sydney
  • Partner, Toronto
  • Partner, Frankfurt
  • Vice President, NPS Prism , New York
Contact us
Tags

How We've Helped Clients

A Digital-First Bank Finds a Customer-Driven Path to Profitability

Read case study

An Omnichannel Redesign Helps Transform a Bank’s Customer Experience

Read case study

An Automaker Reinvents Customer Experience with a Focus on Key Episodes

Read case study

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Contact Bain

How can we help you?

See all offices