Infographic

The Return of Churn in Telecom

Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic.

By Alexandre Mercier, Cory Needle, and Alex M. Dahlke

NPS Prism® is a registered trademark of Bain & Company, Inc.

Published in Eylül 2021

I want to talk to your experts in: Please select an industry from the dropdown list

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Your email Please enter a valid email address