Infographic

How Banks Can Stop Hidden Defections

Traditional banks are losing customers to digital insurgents and may not even know it. Here's how banks can fight back.

Infographic

How Banks Can Stop Hidden Defections
How Banks Can Stop Hidden Defections
en
Inspired by

As Retail Banks Leak Value, Here's How They Can Stop It

Bain’s 2019 global customer loyalty in retail banking report shows why customers increasingly embrace technology firms for banking products.

Tags

How We've Helped Clients

Redesigning a Bank’s Climate Strategy for Growth

Read case study

A Digital-First Bank Finds a Customer-Driven Path to Profitability

Read case study

Bank gets back to basics to protect customer base

Read case study

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.

Contact Bain

How can we help you?

See all offices