Achieving B2B Customer Success in Logistics and Transport

In 2023 and 2024, it will be more important than ever for logistics and transport companies to understand whether they are delivering and making their clients happy. In a global operating environment, a B2B Net Promoter Score℠ system provides a constant flow of information about performance to understand how you are delivering to your clients, how you have performed, and where the problems are. In this video, Bain’s Geoffrey Weston explains why companies that embed B2B NPS have a significantly higher chance to retain customers and gain market share.