Senior Analyst, Billing and Collections

POSITION SUMMARY:

Collaborate directly with Consulting Partners and Managers, as well as colleagues in Consulting Support Service departments, to ensure an effective management of the full revenue cycle, delivering timely and zero-defect invoicing and collections, while also maintaining billing and contract details updated into the SAP system to provide efficient, high-quality, and accurate management reports.

RESPONSIBILITIES AND DUTIES:

• Prepare timely client invoicing and proactively manage collections, unbilled items, overdue invoices, and client expense balances with partners, managers, and clients.
• Maintain the SAP system manually updated and reconciled daily with both invoices issued or canceled in the city hall platform and collections identified in bank statements.
• Determine invoice amounts based on partner discussions, revenue forecasts, Human Capital System (HCS) staffing levels, expenses incurred, and client contracts. Request additional details, approvals, or reviews when needed, escalating to the appropriate levels.
• Identify potential bottlenecks in the billing process and provide solutions with clear communication and a collaborative, client-oriented approach.
• Manage the AR and Revenue month-end closing process by confirming AR close in the SAP and REV systems and reviewing AR outstanding balances, both billed and unbilled, for DSO control purposes.
• Collect and maintain case reference information by reviewing proposals, surveying VPs, and maintaining the Case and Client Management System (CCM) with essential reference information for each case. Set up new case codes and communicate them to the case manager and others based on established procedures.
• Review and track client contracts, ensuring timely issuance and compliance. Obtain industry and conflict data, coordinate with the Legal department, and update the REV system for details, including the upload of scanned contracts.
• Plan work and communications to maintain, analyze, and report on the client development pipeline as well as the revenue forecast and actuals.
• Prepare and support additional analyses, including year-end audit and tax schedules, DSO reports, AR monthly or year-end reconciliations, and ad hoc revenue analysis or presentations.
• Utilize quantitative skills, problem-solving abilities, and tools like Excel and PowerPoint to develop innovative analyses and communicate insights.

QUALIFICATIONS:

• Experience with billing and collections processes in professional services companies.
• Strong interpersonal and communication skills, and an enthusiastic team player.
• Ability to work independently with senior-level management.
• A bachelor’s degree, preferably in finance-related areas such as Accounting, Business Administration, or Economics (other degrees accepted depending on past experience with the billing process).
• Strong computer skills, including proficiency in Word, Excel, PowerPoint, and financial systems.
• Ability to handle highly confidential information in a professional and mature manner.