Jeff Melton
Former Partner,
Jeff
Специализация
Recent Insights
- “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, 23.07.2020
- “AI Is Making Better Customer/Agent Matches,” Video, 04.09.2019
- “AI Is Lifting Service-Center Performance,” Brief, 04.02.2019
- “Jeff Melton: Service Design and Operations,” Video, 21.12.2018
- “Firing Up the Customer Experience Factory,” Brief, 13.06.2018