Infographic A Smarter Way to Match Customers and Agents Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think. 03.05.2019 Infographic A Smarter Way to Match Customers and Agents en Related Brief AI Is Lifting Service-Center Performance Predictive routing matches customers and agents better, and at lower cost. Tags Operations Service Operations Повышение эффективности деятельности Стратегия работы с клиентами и маркетинг