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Companies That Earn Customers’ Loyalty Outperform With Investors

Net Promoter Score℠ leaders in the US excel in shareholder return as well as revenue and operating income growth.

Joanna Zhou, Richard Hatherall, Phil Sager, Daniel Möllerhenn, and Anna Krementz

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Companies That Earn Customers’ Loyalty Outperform With Investors
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Authors
  • Practice Director, Dallas
  • Партнер, Sydney
  • Партнер, Toronto
  • Партнер, Frankfurt
  • Vice President, NPS Prism , New York
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How We've Helped Clients

Продвинутая аналитика A Digital-First Bank Finds a Customer-Driven Path to Profitability

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Информационные технологии An Omnichannel Redesign Helps Transform a Bank’s Customer Experience

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An Automaker Reinvents Customer Experience with a Focus on Key Episodes

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Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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