Expert Manager, Tech Delivery

What makes us a great place to work:

We are proud to be consistently recognized as one of the world's best places to work with our “One Bain” culture, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.

Who you’ll work with:

You will join our Technology Delivery team within our Enterprise Technology practice, serving end-to-end technology and digital transformations for our priority clients. You can look forward to being embedded in teams consisting of other driven and curious Bain staff, working alongside other teams on process excellence, architecture, design, and software development, among others. With this uniquely diverse group, you will serve leading companies in every industry, helping them to define and implement business transformations.

What you'll do:

Mission

• Support the day-to-day implementation of technology transformation projects, focusing primarily on the delivery and operationalization of strategic initiatives to achieve significant outcomes and impact 
• Assuming responsibility for the entire project and its final deliverables by maintaining direct engagement with clients
• Lead cross-functional teams in implementing project management strategies to achieve project objectives, including scope, schedule, and budget
• Focus on delivery assurance to ensure the efficient and effective implementation of strategic recommendations, utilizing project management principles to monitor progress, mitigate risks, and ensure timely delivery of project outcomes
• Improve efficiency, effectiveness, and quality of clients’ business processes and operations in the context of large tech transformations ensuring tangible value creation for clients 
• Drive the implementation of large scale transformation programs to ensure efficient and effective implementation of strategic recommendations that align with clients' goals and objectives
• Identify issues, create hypotheses and execute analysis; translate data into meaningful insights; present recommendations to key decision-makers
• Drive clients to action by developing comprehensive plans to implement strategic recommendations and managing their execution to achieve desired outcomes

Essential functions

• Participate in end-to-end technology and digital transformation projects, solving the most pressing needs of our clients with a key focus on delivering significant outcomes and value 
• Establish and implement PMO tools such as Microsoft Project, ServiceNow, LeanIX from inception, guiding the team through onboarding to ensure seamless project operations and efficiency
• Collaborate with senior leadership to align project management practices with organizational goals and objectives
• Drive continuous improvement of the project management process to enhance project delivery efficiency, effectiveness, and quality
• Monitor and evaluate project performance against key metrics, including scope, schedule, budget, and quality, and take corrective actions as necessary
• Provide intellectual and thought leadership to the team to ensure the highest quality of analytical and conceptual output 
• Identify value creation opportunities in each client situation, ensuring that strategic initiatives translate into measurable business impact
• Manage and ensure execution of quantitative and qualitative analyses of business processes
• Build and maintain consensus with clients on case goals, critical issues, workplan, implications, recommendations, and implementation plan.  Develop and secure client commitment to recommendations and implementation plans 
• Coordinate initiatives and oversee project management processes, standards and governance to ensure project delivers value according to timeline and quality standards 
• Contribute to the key firm building initiatives (Practice/Capability area knowledge building and IP generation, Training, Recruiting, Mentorship, office initiatives, etc)

About you:

Education

• Required: Bachelor's degree preferably in Business Administration, Computer Science / Engineering, Information management or other tech-related fields
• Preferred: MBA, courses in digital/tech transformation

Experience

• 8+ years experience in consulting, a start-up or other business environment, preferably within the Tech industry
• Prefer Insurance Industry experience - Policy/ Claims/ Guidewire etc.
• Experience conducting stakeholder interviews and facilitating workshops to identify process gaps and opportunities for improvement
• Experience with project management for large tech transformations
• Experience collaborating with other vendors (e.g., IBM, Accenture)

Knowledge, skills and abilities

• Strong knowledge of project management methodologies and best practices in program management, process improvement, and risk management to deliver tangible results and value through project management expertise
• Proficient problem-solving skills utilizing logical reasoning, creative thinking, numerical proficiency, and adeptness at unravelling intricate technology problems
• Adept at bridging software and systems expertise with business leadership requirements
• Proven leadership capabilities, whether in professional or extracurricular contexts
• Ability to prepare and present project deliverables to key decision-makers, articulating insights and recommendations clearly
• Experience in technology, understanding industry dynamics to inform solutions that drive growth and competitive advantage through industry-specific knowledge
• Familiarity with change management techniques to assist the client in sustaining changes to business operations
• Demonstrated strong verbal and written communication skills, effective collaboration, organizational, and problem-solving skills
• Enthusiasm about pioneering endeavours, as evidenced by assuming leadership positions
• Effective management and working skills, fostering collaboration and ensuring successful execution of project tasks and objectives
• Robust analytical skillset, with organized and deadline-driven ways of working
• Ability to multi-task and be a team player