Video

Frédéric Debruyne: How to Be a Customer Experience Leader

Great customer experiences produce great business results, yet many companies fail to tap into the power of loyalty.

By Frédéric Debruyne

Video

Frédéric Debruyne: How to Be a Customer Experience Leader
en

Great customer experiences produce great business results, yet many companies fail to tap into the power of loyalty. In this short video, Frédéric Debruyne, a partner in Bain's Customer Strategy & Marketing practice, discusses what it takes for companies to improve the customer experience.

Read the Bain Brief: What it takes to win with customer experience

Published in December 2014
Tags

How We've Helped Clients

Agile Enterprise A Digital-First Bank Finds a Customer-Driven Path to Profitability

Read case study

Sales and Marketing A major retailer rejuvenates sales by thinking local

Read case study

Performance Improvement Aggressively growing an IT service provider with a high-performance culture

Read case study

Ready to talk?

We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

Contact Bain

How can we help you?

See all offices