Infographic A Smarter Way to Match Customers and Agents Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think. maja 03, 2019 Infographic A Smarter Way to Match Customers and Agents en Related Brief AI Is Lifting Service-Center Performance Predictive routing matches customers and agents better, and at lower cost. Tags Operations Performance Improvement Sales and Marketing Service Operations