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Omnichannel Strategy

E-commerce is big, but the most valuable customers for brands and retailers typically browse, buy and expect services both online and offline. Bain Omnichannel Strategy helps your company seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.

Why Bain

Why Bain

Bain is a thought leader on major omnichannel topics, including the future of shopping, the modern retail organization, the power of omnichannel stores and the modern retail supply chain.
We have unparalleled experience working with leading retailers and brands to develop and deliver their omnichannel strategies, including adoption of Agile methodologies to fuel speed of innovation.
Our comprehensive, collaborative approach helps you structure your thinking and strategy around all of the complexities of omnichannel.

What to Expect

What to Expect

Vision

A clear strategy, including omnichannel ambition and priority action charters.

Capabilities

An understanding of the operational, infrastructure and organizational capabilities required to deliver your strategy.

Ways of working

New ways of working and new critical skills to ensure speed of innovation and that changes stick.

Our Omnichannel Strategy Consultants

Alyssa Pei Partner Toronto

Charles Ormiston Advisory Partner Singapore

Darrell Rigby Partner Boston

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Our Insights on Omnichannel Strategy

Elements of Value®

A Brilliant Recovery Shapes Up: The Global Diamond Industry 2021–22

Our 11th annual report looks at the pandemic’s effects, the industry’s impressive recovery, and the possibilities ahead.

Omnichannel Strategy

Brilliant Under Pressure: The Global Diamond Industry 2020–21

Our tenth annual report looks at performance in 2019, reviews the effects of the Covid-19 pandemic in 2020, and updates our long-term outlook for the diamond industry through 2030.

Omnichannel Strategy

Ten Resolutions to Ring in the Future of Retail

Retailers can thrive in the extraordinary uncertainty of 2021 and beyond with 10 New Year’s resolutions.

Related Offerings

Retail Media Networks

As advertising dollars continue to migrate to digital channels, retail media networks are a powerful way for retailers to tap into new revenue sources and for consumer products companies to reach consumers in new ways.

Go-to-Market Strategy

Enhance every element of your commercial functions to deliver top and bottom line growth

M&A Strategy

Your M&A strategy should be a logical extension of your growth strategy, and should be based on a disciplined and repeatable model that supports frequent, ever larger deals.

Bain Advanced Retail Buying

Bain Advanced Retail Buying

Unlock the full value of data with Advanced Analytics so you can grow categories significantly while reducing costs.

Elements of Value®

Elements of Value®

Understanding what your customers truly value helps you differentiate your offering and gives you more pricing power and bigger market share. Elements of Value identifies what matters most and helps you deliver it effectively.

Zero-based Redesign

Zero-based Redesign

Transform your operating model to simplify your organization, streamline work processes, reveal digital opportunities and unlock massive savings.

See more

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