Project Leader (MCX) - Customer CoE
Job ID
93551
Work area(s)
Employment type
Permanent Full-Time
Location(s)
Description & Requirements
About us
Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.
Who you will work with
BCN Customer COE, as part of Bain’s expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and Improve customer experience effectively through client-specific analysis/solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer.
The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.
What you’ll do
Key responsibilities include (but not limited to):
- Lead consulting projects (critical)
- Drive end-to-end delivery of projects for clients, ensuring clear objectives, timelines, and deliverables are met (along with inputs from Manager/ Senior Manager)
- Day-to-day work planning and team management. Take responsibility for scoping and delegating work streams; monitor and balance workloads within the team of analysts and associates
- Serve as the main point of contact for clients/ Bain case teams, providing strategic insights and ensuring client satisfaction.
- Insight Generation and Presentation
- Drive conversations through analytics to help uncover insights through data analysis and story-lining the deliverable to prove/disprove hypotheses in the best interest of the client/project
- Use dashboards and visualization tools (e.g., Power BI, Tableau) to track KPIs and report on the effectiveness of marketing strategies.
- Leverage latest techniques (such as GenAI, predictive modelling, etc) to enhance data analysis as well as embed them in day-to-day activities
- Marketing analytics and research
- Conduct primary and secondary research to identify opportunities/ gaps and benchmark current marketing maturity of clients as per Bain proprietary frameworks and databases
- Develop tailored analysis using marketing tools (e.g., Google Analytics) and analytical data sources (such as SEMRush, Similarweb, etc.) to form a comprehensive outside-in view of client marketing/ sales functions
- Identify value at stake and size of prize through media spend analysis across channels and competitors
- Develop strategies to build new and strengthen existing digital channels, implementing new or enhanced omni-channel strategies, personalization techniques and connected experiences
- Understand basic design principles and apply them for strength and gap identification in UI/UX of client websites and mobile app interface
- Stay abreast of emerging marketing analytics tools and trends to ensure that the team offers cutting-edge solutions to clients and stakeholders
- Cross-Functional Collaboration:
- Work closely with senior leaders and internal teams (including data scientists, digital marketers, and product development), to ensure integration of data-driven insights across marketing initiatives across a range of industries (esp. Retail, Consumer Products, Financial Services)
- Brainstorm with the BCN Manager/Sr. Manager and Bain consulting/ specialist team on various aspects of a client project or new IP development
- Consistently provide responsible feedback, coaching and mentoring to analysts and associates working with them to address their professional development needs. Also conduct performance discussions, writing reviews for appraisal (as required)
- Contribute to the internal development of our practice through participation in areas such as business development, training, thought leadership and toolkit development, and recruiting
About you
- Graduate (6-8 years) / Post-Graduate (3-5 years) (preferably MBA with strong academic background)
- At least 3-4 years of relevant work experience across high paced and detail oriented work setups (e.g., top tier consulting, analytics etc.) with good to have exposure to marketing analytics
- 1-2 years of demonstrated success leading small teams
- Strong hands-on experience in Microsoft Excel and PowerPoint, with high focus on attention to detail and delivering accurate, robust analysis
- Excellent communication skills with a demonstrated ability to present complex information to senior executives and clients in a clear, concise manner
- Strong understanding of the broader business context, including marketing trends, customer behaviors, and financial impact.
Technical skills (good to have):
- Hands on experience with digital marketing tools (e.g., SEMrush, Similarweb, Sensor tower, etc.). and concepts (media spend, SEO/ SEM, traffic/ channel analysis)
- Familiarity with marketing analytics platforms (e.g., Google Analytics, Page Speed Insights) and working directly with 1P customer data
- Experience with any of the following topics is a plus – survey-based tools and analytics, diagnostics, data analytics and benchmarking
- Working proficiency in data visualization tools (Tableau, Power BI) is a plus
What makes us a great place to work
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.
