The value of Global Business Services (GBS) centers extends well beyond cost savings. “What used to be and remains an efficient process of services has evolved into an engine of transformation and a source of competitive advantage,” said Michael Heric, a partner and global leader for Global Business Services and Shared Services.

As this transformation happens, “The people who come to work at a GBS center want to engage in higher value work. As more of the work they do is digitized and automated, they now have the opportunity to do some really interesting things.”