About Sebastian Expertise Change Management Customer Episode Design Innovation & Design Sales and Marketing Transformation Vector℠ Recent Insights “A Lesson in Innovation: How to Conquer the “Unknown Unknowns” ,” May 2020 “Mobile Matters: Fix the Present to Prepare for the Future,” May 2020 “Accelerating Prototypes: The Magic of a Few Days of Upfront Discovery,” May 2020 “How Companies Can Keep Up with Shoppers’ Accelerating Use of Mobile,” Snap Chart, March 2020 “Your Customers Put Mobile First. Do You?,” Brief, December 2019