About Mark Expertise Financial Services Agile Enterprise Recent Insights “Reimagining the Digital Bank Branch of the Future: Let’s Get Practical,” Brief, January 2019 “Banks Should Rein In Their Price Discounts,” Snap Chart, January 2019 “Smarter Bank Pricing to Balance Profits and Risk,” Brief, November 2018 “The Bank Branch and Call Center Traffic Jam,” Report, November 2016 “Mark Schofield: A Guide to Episode Design in Retail Banking,” Video, June 2016