Jeff Melton
Former Partner,
About Jeff
Expertise
Recent Insights
- “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Brief, July 2020
- “AI Is Making Better Customer/Agent Matches,” Video, September 2019
- “AI Is Lifting Service-Center Performance,” Brief, February 2019
- “Jeff Melton: Service Design and Operations,” Video, December 2018
- “Firing Up the Customer Experience Factory,” Brief, June 2018