Sharona 전문 분야 금융 서비스 Customer Experience Net Promoter System® 고객 전략 및 마케팅 어드밴스드 애널리틱스 Customer Experience Analytics Recent Insights “Using AI to Build Stronger Connections with Customers,” HBR.org, 2023년8월1일, Article “A Reboot for the Tied-Agency Insurance Channel ,” Brief, 2022년12월15일 “How Can Financial Services Marketers Keep Up with Their Customers?,” Brief, 2020년7월15일 “Reduce Your Marketing Budget Safely, Not Just Quickly,” Brief, 2020년4월16일 “CMO Dilemma: How to Talk to Your CFO as Cost Cuts Loom,” Brief, 2020년3월25일