Infographic

Loyalty in the UK: The Impact of Promoters on Consumer Brands

UK consumers who give companies a high Net Promoter Score switch less, recommend more and cost less to serve.

Infographic

Loyalty in the UK: The Impact of Promoters on Consumer Brands
Loyalty in the UK: The Impact of Promoters on Consumer Brands
en

Prepared in collaboration with MaritzCX

Prepared in collaboration with MaritzCX

MaritzCX combines research expertise, data and technology to make sure the right people in your organisation can understand and respond to every customer experience in real time.

Inspired by

Why Brands in the UK Win or Lose on Customer Experience

Bain's UK Consumer Study, the first of its kind, benchmarked the customer experience delivered by more than 190 brands in 15 industries across the country.
First published in 10월 2019
태그

프로젝트 사례

어드밴스드 애널리틱스 A Digital-First Bank Finds a Customer-Driven Path to Profitability

See more related case studies

고객 전략 및 마케팅 Preserving donors at the Nature Conservancy

See more related case studies

고객 전략 및 마케팅 Revitalizing a utility's market position with customer loyalty

See more related case studies

베인에 궁금하신 점이 있으신가요?

베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

문의하기

무엇을 도와드릴까요?

오피스 전체보기