Infographic

A Smarter Way to Match Customers and Agents

Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think.

Infographic

A Smarter Way to Match Customers and Agents
A Smarter Way to Match Customers and Agents
en
Related Brief

AI Is Lifting Service-Center Performance

Predictive routing matches customers and agents better, and at lower cost.

태그

프로젝트 사례

성과 개선 Aggressively growing an IT service provider with a high-performance culture

See more related case studies

성과 개선 Turning bottlenecks into growth opportunities

See more related case studies

운영 Don't give customers options they don't want

See more related case studies

베인에 궁금하신 점이 있으신가요?

베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

문의하기

무엇을 도와드릴까요?

오피스 전체보기