Coordinator, Americas HR Operations

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents. 

WHO YOU’LL WORK WITH

Americas HR Operations is based in Dallas, Texas and Mexico City, Mexico and is part of a globally connected HR Operations function. The HR Operations team supports scalable HR operations for Bain offices located in the Americas. The department’s mission is to drive process standardization and centralization across offices to support the company’s continued growth and to maintain its position as the best place to work.

WHERE YOU’LL FIT WITHIN THE TEAM 

The Coordinator role is to own delivery for specified HR activities and processes in allocated offices. The role is varied, deadline-driven, and demands exceptional time management and attention to detail. This position requires daily use of multiple core Bain systems and applications and may cover all areas of Bain Human Capital operations (Consulting Staff Professional Development, Business Functions HR, Employee Administration, Human Capital Analytics) according to the needs of the supported offices and areas of specialization. 

The Coordinator will work independently and remotely from the people supported and therefore, excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction is essential. This role requires interactions with HR and Program Management teams, as well as employees, in supported offices, often with competing priorities and deadlines. Therefore, this role requires a strong sense of customer service and an ability to organize and prioritize multiple tasks. The Coordinator will be expected to get up to speed quickly on their dedicated system and demonstrate an understanding of process, how the HR Operations team’s various systems work together, and how the Coordinator’s work impacts the company and its various stakeholders. This role requires an ability to recognize patterns, offer creative solutions, and implement process improvements that benefit the team and its customers.

WHAT YOU’LL DO 

HRIS Administration (Workday)

• Performs data entry for supported offices for all business processes, including contract management, background checks, new hires, job changes, compensation changes, termination and EIB uploads, departures, transfers, and bonus payouts
• Ensures HR data is error-free in advance of payroll deadlines, headcount reporting deadlines, and other major milestones, such as hire and departure dates
• Drives proactive engagement of local HR teams in supported offices to confirm Workday events are accurate (hires, leaves, transfers, terminations, probation periods)
• Ensures compensation information is error-free in the HRIS and consistent with data in local payroll systems for supported population/offices
• Ensures leaves are tracked in the HRIS, according to standards required in each supported office (monitoring returns from leave and contractual leave agreements). 
• Ensures required supporting documents are available and stored in HRIS according to standards in supported offices.
• Performs proactive auditing of information within systems: compensation, LOAs, transfers, terminations, probation periods
• Responds to requests for Verifications of Employment in a timely fashion 
• Provides data for ad-hoc reporting requests to support various people analytics
• Provides regular data reporting for customers and stakeholder groups, such as payroll audits and anniversary reports.

ABOUT YOU

Required

• Associate or Bachelor’s degree or an equivalent combination of education, training and experience
• At least 1 year or more of related professional work experience, preferably in administrative HR roles
• Previous use of HRIS systems; Workday experience a plus
• Computer literate; proficient in using Microsoft Outlook, Word & Internet along with Excel and PowerPoint skills
• Experience working in a demanding environment, preferably professional services or with a large company in an administrative capacity
• Experience working in ambiguity 
• Excellent written and verbal communication skills in the English language
• Able to adjust communication approach to audience

Preferred

• Able to deal appropriately with highly-confidential information
• Honest, trustworthy people’s person
• Able to effectively manage time with competing business priorities
• Able to communicate effectively with all levels
• Exceptional attention to detail
• Outstanding organization, prioritization and time management skills
• Motivated and a self-starter
• Able to be proactive and work on own initiative 
• Flexible attitude and team approach
• Diplomatic, with an appreciation for Partner confidentiality 
• Efficient and accurate 
• Enthusiastic, dedicated, hardworking and committed to meeting deadlines
• Pleasant and calm even when under pressure
• An interest in the substance and commercial impact of Bain’s work