Jens Engelhardt
Partner,
Jens
専門分野
- テクノロジー
- 金融サービス
- 銀行
- 通信
- Customer Experience
- 顧客戦略、マーケティング
- Digital Transformation
- Net Promoter®
Dr. Jens Engelhardt is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital and Marketing & Customer Experiense solutions.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, 2021年2月25日
- “How Digital Done Right Pays Off for Retail Banks,” 論説, 2020年10月23日
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, 2020年6月15日
- “As Banks Pursue Digital Transformation, Many Struggle to Profit from It,” 論説, 2019年5月1日
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” 動画, 2019年1月3日
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” 動画, 2019年1月3日
- “Firing Up the Customer Experience Factory,” 論説, 2018年6月13日
- “Experience Is the New Product; Here's How to Manage It,” 論説, 2018年6月13日
- “Breakthrough Design for a Better Customer Experience and Better Economics,” 論説, 2018年6月13日
- “Jens Engelhardt: Simple and Digital,” 動画, 2017年12月15日
- “Loyalty in the telecommunication market: What customers really expect,” 論説, 2015年5月18日