Jason Barro
Partner,
Jason
専門分野
Highlights
- Leader in Bain’s Customer Strategy & Marketing Practice
Jason Barro is a leader in Bain's Customer Strategy & Marketing practice, specializing in the Net Promoter System® and customer-driven transformations. He is also the lead partner and founder of NPS Prism, Bain’s customer experience benchmarking service that provides actionable insights to grow loyalty and sales.
He has more than 14 years of consulting experience with Bain.
Jason has extensive experience leading customer transformations across a wide range of industries, including media, cable, retail, banking, credit cards, restaurants and healthcare. He has advised both business-to-consumer and business-to business companies.
Prior to joining Bain in 2004, Jason was an assistant professor of business administration at Harvard Business School from 1999-2004, where he performed research and taught courses on microeconomics, corporate governance and health economics.
Jason earned his PhD, Masters and Bachelor of Arts degrees in economics from Harvard University.
The Customer Confidential Podcast
Recent Insights
- “After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?,” 論説, 2024年4月12日
- “Insurers Have a Digital Dilemma: Complex Claims,” スナップチャート, 2023年10月25日
- “Prime Time for Boomers: Streaming Services Captivate Older Audiences,” スナップチャート, 2023年6月30日
- “Streamers Hold Netflix to a Higher Standard. Can It Keep Up?,” スナップチャート, 2023年3月1日
- ““Please Don’t Hold”: A Better Banking Call Center Experience,” スナップチャート, 2023年2月16日