Brief

Order Fulfillment: Delivering on the E-Promise

Order Fulfillment: Delivering on the E-Promise

Flawless fulfillment is a key driver of customer retention and long-term profitability.

By Miles Cook, Darrell Rigby and Julian Chu

  • min read

Brief

Order Fulfillment: Delivering on the E-Promise
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Flawless fulfillment is a key driver of customer retention and long-term profitability.

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Published in May 2000
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