Telecommunications Insights

Bain Insights help telecom companies harness new opportunities to expand connectivity and build customer intimacy.

Telecommunications
The US Telecom Cost-Cutting Imperative: $28 Billion by ’28

With growth harder to achieve, a bold cost strategy is key to sustainable value creation.

BriefMar 11, 2025
Telecommunications
Telecommunications M&A

Deal value rebounded in 2024, led by the Americas.

M&A ReportFeb 4, 2025
Telecommunications
How Can Incumbents Stand Out? Offer an “Easy Button”

Colt CEO Keri Gilder explains how tech companies can wow their customers by making things simple and how she approaches growth through M&A.

VideoNov 13, 2024
Technology
Five Functions Where AI Is Already Delivering

Spurred on by early success, companies of all sizes are increasing their spending on generative AI.

Technology ReportSep 25, 2024
Telecommunications
From Founder-Led Origins to a Decentralized Business Model

Macquarie Technology Group’s David Tudehope, CEO, and Bart Vogel, non-executive director, reflect on successfully transforming their business model by empowering others to lead.

VideoJul 22, 2024
Vector℠
Top Digital Use Cases by Industry

Bain’s research identifies the most useful digital applications, including those that offer the best opportunities for competitive advantage.

InteractiveJun 26, 2024
Technology
Tech Is Giving Telcos a Winning Edge

Telecommunications companies with a stronger technology focus are frequently generating higher shareholder returns and accelerating growth.

Snap ChartJun 6, 2024

Industry Expertise

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Telecommunications
Generative AI Could Be Telcos’ Key to Winning Medium Enterprises

AI can help telcos move from “one-size-fits-all” to more personalized offerings—without busting their cost structure.

BriefMay 29, 2024
Telecommunications
Telecommunications M&A

High inflation, regulatory uncertainty, and buyer-seller valuation gaps dampened telecom deals last year.

M&A ReportJan 30, 2024
Telecommunications
Catalyzing the Telco Transformation: ESG, Decarbonization, and the Path to Net Zero

This year’s Digital Transformation World conference highlighted the telecom industry’s decarbonization progress and pitfalls.

TM ForumNov 10, 2023
Telecommunications
Telco Fiber Networks: If You Build It, Will They Come?

Some operators struggle to attract customers to their newly built networks. Emerging leaders are winning with a hyperlocal, hyperpersonalized approach.

ArticleOct 10, 2023
Telecommunications
Tectonic Shifts in Telecoms: How to Win in the New Competitive Arenas

Technology and economics are reshaping the industry. Traditional integrated telcos recognize they must transform to thrive.

BriefAug 2, 2023
Telecommunications
Telcos, Talent, and Technology: How AI Is Catalyzing Change

AI is poised to transform telecommunications companies’ approach to strategic workforce planning.

ArticleJul 6, 2023
Telecommunications
Enterprise ICT Services: The Next Growth Engine for Telcos

Despite the industry's poor track record, telcos could be well positioned to help businesses, especially midsize enterprises, orchestrate information and communication technology to meet their needs.

BriefMay 31, 2023
Telecommunications
Telcos, Stop Debating Generative AI and Just Get Going

In this fast-evolving sector, speed to market trumps perfect planning.

BriefApr 12, 2023
Aviation
The Digital Shift Fuels Outsourcing in Engineering and R&D

Soaring demand for digital capabilities has research-dependent firms rethinking what needs to be done in-house and onshore.

Engineering and R&D ReportApr 12, 2023
Telecommunications
Telecommunications M&A

Challenger consolidation and digital infrastructure deals resulting from the rising cost of debt will reshape the industry further.

M&A ReportJan 31, 2023
Telecommunications
For Telcos, Decarbonization Spells Opportunity

Achieving net-zero emissions isn’t just a compliance challenge. It’s an opening to boost revenue and enhance the company’s operating model.

BriefJan 30, 2023
Telecommunications
How Telcos Can Seize an Advantage in Ethical AI

Emerging regulations worldwide will require companies to think harder about what AI can and can’t do across critical aspects of their operations.

BriefDec 21, 2022
Telecommunications
Telcos’ New Energy Imperative

Telecom executives are focusing on nine steps to counter rising energy costs and reduce emissions.

InfographicNov 17, 2022
Telecommunications
Telecom Talent, Delayering, and Greenfield Thinking: Takeaways from TM Forum’s DTW 2022

The Digital Transformation World conference explored what it will take for the telecommunications industry to unlock elusive growth.

TM ForumOct 27, 2022
Telecommunications
Telcos and Inflation: How to Escape the Margin Squeeze

Telcos have a window of opportunity to reset their cost base, accelerate strategic initiatives, and emerge from this inflationary period even stronger.

BriefJun 27, 2022
Fintech
Measuring and Modeling Customer Love

Bain’s Fred Reichheld and Jason Barro share NPS® success stories and what customer experience leaders are doing to benchmark company performance.

WebinarMar 7, 2022
Telecommunications
Telecommunications M&A

Scale and infrastructure deals are quickly reshaping the industry while companies and investors explore creative partnerships.

M&A ReportFeb 8, 2022
Vector℠
Digital Transformation: What Matters Most in Your Sector?

Bain Digital GPS Benchmark 2021 reveals the most relevant digital applications for business leaders across 10 sectors.

InteractiveNov 15, 2021
Telecommunications
Digital Transformation World Series 2021 Recap

Bain’s Danielle Stekelenburg joins TM Forum's Nik Willetts to discuss key themes from the event, including how telcos can help spur cultural change in their businesses.

VideoOct 28, 2021
Telecommunications
AI = ROI: How Artificial Intelligence Is (Already) Solving the 5G Equation

Tools that pinpoint elusive 5G returns are ushering in an AI-enabled future for telcos.

BriefSep 29, 2021
Telecommunications
The Return of Churn in Telecom

Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic.

InfographicSep 28, 2021
Telecommunications
Fixed-Mobile Convergence Is Ready to Take Off in the US

With structural barriers coming down, telcos and cable companies will offer more products bundling fixed and mobile services.

InfographicJun 22, 2021
Internet of Things
Where Can Telcos Gain Traction with the Internet of Things?

Building a strong cross-industry platform can be more effective than targeting too many industry solutions at once.

BriefApr 29, 2021
Telecommunications
How Telcos Can Recharge Their Relevance

Building a smart platform can help telcos to capture more of the value created by their core networks and connectivity services.

InfographicApr 29, 2021
Telecommunications
Inside the M&A Revival in Telecom

Bain partners discuss the state of telecom and how renewed interest in M&A may require a shift in mindset and strategy.

WebinarMar 24, 2021
Telecommunications
Telcos in 2021: Challenges Are Back with a Vengeance

Telecommunications companies have helped keep societies going during the Covid-19 pandemic, but that hasn’t translated to strong returns for their shareholders.

BriefFeb 22, 2021
Telecommunications
Navigating the M&A Revival in Telecom

Telcos can tune in to new opportunities and tune up their dealmaking strategies to win in a changing landscape.

InfographicFeb 19, 2021
Private Equity
2020 Breathes New Life into Telecom M&A

By not pursuing scale M&A, telcos risk becoming an attractive acquisition themselves.

M&A ReportFeb 16, 2021
Internet of Things
Selling IoT Solutions to Experts

Telcos and network equipment vendors are partnering with industry allies to reach the right buyers.

BriefJan 12, 2021
Telecommunications
Becoming the Firm of the Future

Bain Partner James Root discusses why companies should be rethinking how they manage their talent to compete in a new era of business.

VideoNov 16, 2020
Technology
How Telcos Can Boost Innovation

Bain Partner Herbert Blum discusses how telcos can get better at developing new products and services to compete in an ecosystem of platforms.

VideoNov 16, 2020
Telecommunications
Transforming the Connectors: Takeaways from TM Forum

The Digital Transformation World Series, an event for network and digital service providers, grappled with the practical requirements for the industry’s next phase of growth.

ArticleNov 13, 2020
Telecommunications
The Importance of Diversity, Equity and Inclusion

Bain's Fleur van Beem discusses the importance of improving diversity across industries at TM Forum's Digital Transformation World Series 2020.

VideoNov 12, 2020
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