Insurance Insights Financial ServicesFrom AI Experiments to AI at Scale: A Conversation with State Farm’s Fawad Ahmad“This is not a hype cycle. The real benefits will be realized by those who move from experimentation to scale implementation.”Financial ServicesThe $100 Billion Opportunity for Generative AI in P&C Claims HandlingTo improve productivity and the claims experience, insurers will need to scale up the most promising initiatives. Financial ServicesClimate-Related Solutions Offer Insurers Big Growth Prospects New segments are emerging that will substantially expand the market size by 2030.Financial ServicesScaling AI in Insurance: A Conversation with Zurich's Christian Westermann“More than a transformation, I see a revolution. Responsible AI is paramount.”Financial ServicesInsurers Can Parlay Technology into a Competitive EdgeData management and analytics have become essential for carriers looking to tap emerging opportunities.Financial ServicesThe Cooperative Advantage in Banking and InsuranceBain experts explore how cooperative banks and insurers are differentiating themselves in an evolving marketplace.Vector℠Top Digital Use Cases by Industry Bain’s research identifies the most useful digital applications, including those that offer the best opportunities for competitive advantage.Industry ExpertiseExplore Bain's expertise in Financial Services and learn how we can help your company.LEARN MOREHealthcare & Life SciencesWho Do Asia-Pacific Consumers Trust to Manage Their Healthcare?Consumers want a single touchpoint to manage their health, but who do they trust to manage their healthcare needs? Healthcare & Life SciencesHealthcare Consumers in Asia-Pacific Prefer a Single TouchpointAsia-Pacific consumers are seeking a more convenient and connected care experience.Healthcare & Life SciencesAsia-Pacific Telemedicine Is Here to StayIn Asia-Pacific, telemedicine usage persists post-Covid-19, normalizing online-offline.Financial ServicesAfter Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?Based on Bain’s 10 years of research, five themes describe the progress and challenges of earning customers’ advocacy in an increasingly digital experience.Healthcare & Life SciencesAsia-Pacific Front Line of Healthcare 2024Consumer engagement and technology are reshaping healthcare.InsuranceIt’s for Real: Generative AI Takes Hold in Insurance DistributionThe technology will augment insurance agents’ capabilities and help customers self-serve for simpler transactions. Risk, Finance and RegulationInsurance M&AInstead of building or buying, many insurers are testing the waters with partnerships.InsuranceAmid Climate Change, How Will Insurers Preserve and Generate Value?Climate change will destroy value in some areas, but it also opens opportunities for insurers that move early to reposition their business.InsuranceInsurers Have a Digital Dilemma: Complex ClaimsAmericans are turning to digital channels for some home and auto insurance needs, but other areas have proven more complicated. Wealth & Asset ManagementFuture Framing: Design Your Responsible AI Strategy in FinanceBain partners discuss the rate of AI adoption and how financial services companies can launch new features responsibly. InsuranceIndia’s Insurance Industry TransformationIRDAI's reforms aim to revolutionize insurance.Wealth & Asset ManagementManaging Physical Climate Risks in Financial ServicesExperts from Bain and Jupiter Intelligence detail how banks can deal with increasing climate-related challenges.FintechFinancial Services' Evolving Role in the Global Carbon TransitionBain partners discuss how financial institutions can navigate the carbon transition without undermining growth.InsuranceInsurance Outlook: Consumers Value Purpose, Not Just Coverage for LossesTanja Brettel shares key takeaways from Bain’s 2023 Customer Behavior and Loyalty in Insurance report at the Insurtech Insights conference in London. InsuranceCustomer Behavior and Loyalty in Insurance: Global Edition 2023Consumers to insurers: more risk-prevention services, please, and more convenient digital channels.Wealth & Asset ManagementInsights from the Singapore FinTech Festival 2022 As Asian insurance, pensions, and wealth management undergo rapid change, what are the gaps and opportunities?InsuranceInsurance M&AThe potential of innovative businesses does not always match the reality.InsuranceThe Power of Customer-Led InnovationIn just months, the legacy insurance company AIA was able to build an award-winning health app.InsuranceHow to Improve Customer Retention in Property and Casualty InsuranceA good renewal experience can make all the difference—even when premiums increase.Financial ServicesWell-Rounded: Benchmarking Insurers Across Multiple Stakeholder DimensionsThere’s more to performance than total shareholder return.Financial ServicesA Reboot for the Tied-Agency Insurance Channel The best agencies use data-rich analytics to engage customers on their own terms, at the right moments, and in the right formats.Financial ServicesTapping the ESG Opportunity in Insurance ClaimsThe claims supply chain offers financial and productivity gains for insurers that support their suppliers’ ESG efforts.Financial ServicesThe Automation Advantage in InsuranceIt improves costs, cycle times, and the customer climate.Financial ServicesInsurers May Miss the Nuances of Consumer Views on ESG Some environmental, social, and governance factors mean more than others to consumers.FintechMeasuring and Modeling Customer LoveBain’s Fred Reichheld and Jason Barro share NPS® success stories and what customer experience leaders are doing to benchmark company performance.BankingCountering the Myths That Hinder Cloud Adoption in Financial Services Misconceptions about the cloud are preventing companies from realizing its benefits.Financial ServicesInsurance M&AInsurers are finding the deals that help them diversify and grow ahead of competitors.Vector℠Digital Transformation: What Matters Most in Your Sector?Bain Digital GPS Benchmark 2021 reveals the most relevant digital applications for business leaders across 10 sectors.Financial ServicesInsurance Agent Digital Shake-upThe hybrid virtual-human model, once a distant future goal, has suddenly become the expected standard.Financial ServicesThe Future of Insurance: As Risks Mount, Insurers Aim to Augment Protection with Prevention The distribution of power and profits is changing. How can insurers succeed in a more fractured industry landscape?Risk, Finance and RegulationFor Financial Services Firms, Time for Agile Methods to Bust Through IT WallsBroader benefits hinge on orchestrating real IT business-unit collaboration.PaymentsBuy Now, Pay Later Moves Center Stage with Consumers and Regulators It’s a market in flux, with surging consumer demand and merchant appeal.PaymentsOn the Eve of Regulation, Five Insights from the UK Experience Strong demand, favorable consumer perception, and merchant benefits are spurring growth.Load more