Bain + National Retail Federation
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Adjust existing network to deliver expected services and results (e.g. build new DC, outsource DC, specialize DC)
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Use store network to favor flexible fulfilment (e.g. develop BOPIS, ship from store)
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Manage complexity while remaining fast and cost-effective (e.g. assortment breadth and depth, new product launch, peak periods)
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Adjust customer value proposition (delivery speed, assortment and pick-up location) and/or charge customers for specific shipping options
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Adjust service level to avoid out-of-stock while remaining cost-effective
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Adjust current workforce management practices to be more effective (e.g. rely more on temp workers, invest in WMS)
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Develop return management capability
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Develop sustainability best practices (e.g. reduction of CO2 emission, water consumption)
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Invest in technology (robotics, RFID) to build a competitive advantage vs. simply be at par with peers
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Invest in analytics to build a competitive advantage vs. simply be at par with peers
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Adjust current inventory and order management algorithm
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Revamp current operating model