Tanja Brettel
Practice Executive Vice President,
À propos de Tanja
Expertise
Tanja Brettel is a member of our Financial Services practice.
Since joining usin 2000, Tanja has honed deep expertise in a range of financial services sectors, focusing primarily on Insurance. She holds particularly extensive experience in life, health, property and casualty insurance, with core sector capabilities including strategy, customer experience, Bain Simple & Digital, data and analytics and the Net Promoter System®.
She is also deeply versed in retail banking and asset management, due diligence, COO redesign, post-merger integration and channel distribution strategy.
Tanja holds a PhD from the European Business School (EBS) and a double degree in business from the WHU – Otto Beisheim Graduate School of Business and the École Supérieure de Commerce de Lyon.
She is fluent in German, English and French.
Recent Insights
- “Customers Know What They Want. Are Insurers Listening?,” Rapport, 10 octobre 2018
- “Live a Little,” Article, 10 octobre 2018
- “The $100 Billion Opportunity for Generative AI in P&C Claims Handling,” Etude, 31 octobre 2024
- “Scaling AI in Insurance: A Conversation with Zurich's Christian Westermann,” Executive Conversations, 30 juillet 2024, Article
- “After Years of Customer Loyalty Programs in Insurance, What Works, and What’s Next?,” Etude, 12 avril 2024