Jeff Melton
Former Partner,
À propos de Jeff
Expertise
Recent Insights
- “Delighting the Customer: How Leaders Improve Business-to-Business Service Delivery,” Etude, 23 juillet 2020
- “AI Is Making Better Customer/Agent Matches,” Video, 4 septembre 2019
- “AI Is Lifting Service-Center Performance,” Etude, 4 février 2019
- “Jeff Melton: Service Design and Operations,” Video, 21 décembre 2018
- “Firing Up the Customer Experience Factory,” Etude, 13 juin 2018