À propos de Gwendolyn Expertise Distribution Net Promoter System® Stratégie Client et Marketing Gwendolyn Lim describes three strategies for incumbent banks to defend against new players such as technology firms and challenger banks. Recent Insights “Southeast Asia’s Digital Consumers: A New Stage of Evolution,” Etude, 6 septembre 2022 “Digital Consumers of Tomorrow, Here Today,” Rapport, 6 août 2020 “How Covid-19 Is Changing Southeast Asia’s Consumers,” Rapport, 26 juin 2020 “Riding the Digital Wave,” Rapport, 14 janvier 2020 “Gwendolyn Lim: Loyalty in Banking,” Video, 19 décembre 2018