We have French content available. View French site.

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience

Half of consumers’ digital purchases go to a competitor of their primary bank, and half of those who buy anywhere encounter friction in the process.

Par Gerard du Toit, Nikola Glusac, et Katrina Cuthell

Infographic

Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience
en
Order the Bain Book

Winning on Purpose: The Unbeatable Strategy of Loving Customers

This new book by Fred Reichheld, Darci Darnell, and Maureen Burns demonstrates that great leaders embrace a higher purpose to win, and Net Promoter® shines as their guiding star.

About the Research

Data powered by Dynata, a leading global first-party data and insights platform.
Auteurs
  •
    Associé, Boston
  • Associé, Berlin
  • Associé, Sydney
Contactez-nous
First published in décembre 2021
Mots clés

Comment nous avons aidé nos clients

Développement Durable et Responsabilité Sociétale des Entreprises (RSE) Redesigning a Bank’s Climate Strategy for Growth

Lire l’étude de cas

Advanced Analytics Blockchain-enabled Payment Flows: A Payments Company Reviews its Strategy

Lire l’étude de cas

Advanced Analytics A Digital-First Bank Finds a Customer-Driven Path to Profitability

Lire l’étude de cas

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Contacter Bain

Comment pouvons-nous vous aider ?

Voir tous les bureaux