We have French content available. View French site.

Infographic

A Smarter Way to Match Customers and Agents

Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think.

Infographic

A Smarter Way to Match Customers and Agents
A Smarter Way to Match Customers and Agents
en
Related Brief

AI Is Lifting Service-Center Performance

Predictive routing matches customers and agents better, and at lower cost.

First published in mai 2019
Mots clés

Comment nous avons aidé nos clients

Amélioration de la Performance Aggressively growing an IT service provider with a high-performance culture

Lire l’étude de cas

Amélioration de la Performance Turning bottlenecks into growth opportunities

Lire l’étude de cas

Opérations Don't give customers options they don't want

Lire l’étude de cas

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

Contacter Bain

Comment pouvons-nous vous aider ?

Voir tous les bureaux