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A Smarter Way to Match Customers and Agents

Predictive routing uses AI to pair the ideal agents with customers—who are willing to wait longer than you'd think.

Infographic

A Smarter Way to Match Customers and Agents
A Smarter Way to Match Customers and Agents
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Related Brief

AI Is Lifting Service-Center Performance

Predictive routing matches customers and agents better, and at lower cost.

Mots clés

Comment nous avons aidé nos clients

Amélioration de la Performance Aggressively growing an IT service provider with a high-performance culture

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Amélioration de la Performance Turning bottlenecks into growth opportunities

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Opérations Don't give customers options they don't want

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