We have French content available. View French site.

Etude

Patient satisfaction in private Brazilian hospitals

Patient satisfaction in private Brazilian hospitals

Improving satisfaction allows for increased patient loyalty, which translates into an increase in visits and profits. Identifying points of improvement and prioritizing these actions based on the level of complexity and investment will enable hospitals to put into practice more assertive actions to meet the needs of their patients and improve the economic results of their hospital units.

Par Giovanni Fiorentino, Bernardo Sebastião, Kai Grass and Eduardo Lemos

  • min

Etude

Patient satisfaction in private Brazilian hospitals
en

Improving satisfaction allows for increased patient loyalty, which translates into an increase in visits and profits. Identifying points of improvement and prioritizing these actions based on the level of complexity and investment will enable hospitals to put into practice more assertive actions to meet the needs of their patients and improve the economic results of their hospital units.

(Full article only available in Portuguese)

Download PDF

First published in mai 2017
Mots clés

Comment nous avons aidé nos clients

A Medical Imaging Company’s CX Overhaul Boosts Customer Satisfaction and Revenue

Lire l’étude de cas

Amélioration de la Performance Trimming costs, pumping up output

Lire l’étude de cas

Organisation A Regional Operating Model Lifts European Sales for a Medical Device Maker

Lire l’étude de cas

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

Contacter Bain

Comment pouvons-nous vous aider ?

Voir tous les bureaux