We have French content available. View French site.

Video

Frédéric Debruyne: How to Be a Customer Experience Leader

Great customer experiences produce great business results, yet many companies fail to tap into the power of loyalty.

Par Frédéric Debruyne

Video

Frédéric Debruyne: How to Be a Customer Experience Leader
en

Great customer experiences produce great business results, yet many companies fail to tap into the power of loyalty. In this short video, Frédéric Debruyne, a partner in Bain's Customer Strategy & Marketing practice, discusses what it takes for companies to improve the customer experience.

Read the Bain Brief: What it takes to win with customer experience

Mots clés

Comment nous avons aidé nos clients

Advanced Analytics A Digital-First Bank Finds a Customer-Driven Path to Profitability

Lire l’étude de cas

Stratégie Client et Marketing A major retailer rejuvenates sales by thinking local

Lire l’étude de cas

Amélioration de la Performance Aggressively growing an IT service provider with a high-performance culture

Lire l’étude de cas

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

Contacter Bain

Comment pouvons-nous vous aider ?

Voir tous les bureaux